Tuesday, June 21, 2005

Slightly off topic this evening...

In a recent discussion of the 10 do's and don'ts of email, I found one section most applicable. The section was on 'emailing a website owner'. The following is a synopsis.

Please use a reasonable effort to search Abe Silverman's Antique Silver Shop web site for the information you are seeking - "Frequently Asked Questions" (F.A.Q.) or "About Us" sections may give you the answers you're seeking before you waste the site owner's time by e-mailing for information that is readily available on the site. I receive numerous emails every day for answers that are easily found in my FAQ or in the Silver Appraisals and even in the Silver Manufacturers section - if one were to make minimal effort. Many simply don't want to take the time to read them so these visitors expect me to take the time to repeat what is already easily found on my site. I even have a search box right there - they don't use it! Talk about giving the perception of lazy and not respecting other's time! If a Web site owner takes the time to provide information, read it. No one person's time is more important than another's and common courtesy includes respecting this fact. If you do not find what you are looking for, search for the appropriate contact area for your question. Do not just click on the first e-mail link you come across and blurt out your question(s). If you do, don't be surprised if your e-mail goes unanswered when the information is easily found on the site. It is important to understand the focus of each Web site as well. Each site cannot be everything to everyone or be what you perceive it should be. Be sure to review the information provided to double check that what you seek would even be covered by the site you are visiting.